MAINTENANCE TIPS

How to help prevent unforeseen repairs and increase the life of equipment.

Tips For Personal Maintenance

Owner initiated maintenance practices help prevent unforeseen repairs and increase the life of equipment in conjunction with a Kencor Elevator Systems service package. Here are some tips for independently maintaining your elevator system to ensure elevator safety and satisfaction:

Keep a daily log regarding the operation of your Elevators.

Observe the safety features provided on your elevator daily.

Provide your employees with an emergency rescue procedure for entrapments. Contact Kencor Elevator Systems for guidelines or trainings on developing elevator emergency rescue procedures. In addition, we recommend that you provide Kencor, Inc. with your emergency contact information.

Routinely review your records and satisfaction level with your elevator providers. We encourage you to be proactive about your elevator service package to minimize unneeded repairs or down elevators and increase visitor and occupant satisfaction.

Calculate your Mean Time Between Callbacks (MTBC) – number of units* number of days/number of calls.

Your independent elevator maintenance routine should be combined with an elevator maintenance package. Visit our Maintenance page for details about what services, including customizable services, Kencor, Inc. can offer you.

Guide

Elevator Maintenance

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Customer Feedback

Thank you for sending Jonathan to my home yesterday. He did an excellent job, was very professional, and was able to fix the elevator quickly. You have a new lifetime customer!

- Stephen G. (Residence)

I just wanted to send a quick note to let you know how professional, knowledgeable and courteous were the two gentlemen that you sent to work on our elevator at our school, Scott G. and Peter A. They were wonderful! Also thank you for always having Robyn M. service our elevator. He is a true blessing!

- Administrative Assistant, Saints Peter and Paul School

He was there in less than an hour after she placed the call. He always does an amazing job. He knows exactly what's wrong with the elevator all the time, he's great at what he does. He's pleasant, delightful, and so kind towards her parents. He's a real God-send.

- Review about Scott F. (service technician)

I am truly impressed with the timely response of my service call yesterday. I was impressed with Mike’s followup and believe he was truly knowledgeable and is a valuable asset. I look forward to working with your company in the future.

- Dr. Anthony from Josephs House Assisted Living

Just wanted to take a second and thank you and everyone at Kencor who was involved in this last repair issue with our elevator. I really appreciate the rapid response and the quality service! I wish all of my vendors operated this way!

- Greg Director of Operations

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