Our field personnel are on-call 24 hours a day, 7 days a week to respond to your requests.

24 / 7 Customer Service

One of Kencor Elevator Systems' primary goals is to help you ensure safety for your building and its occupants. Our field personnel are on-call 24 hours a day, 7 days a week to respond to your requests.

The following situations represent fundamental elevator safety failures. If your equipment meets any of these criteria, please call Kencor, Inc. to correct the problem. Remember, do not attempt to fix elevator safety failures on your own! We encourage new and existing customers to contact us. Arranging for service now promotes safety and protects the life of your equipment.



Elevator Safety

When should I call Kencor?

If your elevator is not level with floors when it stops.

If your elevator does not return to the lowest landing and open its doors during a power failure.

If your emergency light does not work when there is a power failure.

If your emergency bell does not work, or if others outside of the elevator cannot hear the bell’s sound.

If your elevator phone does not have a 24-hour/7-day-a-week operator on the other end.

If your elevator doors do not have an electronic detector to reopen doors.

If you do not have a preventative maintenance program that provides regular systematic visits.

We tailor our installation, service, and repair to your needs. Get A Quote!

Customer Feedback

Thank you for sending Jonathan to my home yesterday. He did an excellent job, was very professional, and was able to fix the elevator quickly. You have a new lifetime customer!

- Stephen G. (Residence)

I just wanted to send a quick note to let you know how professional, knowledgeable and courteous were the two gentlemen that you sent to work on our elevator at our school, Scott G. and Peter A. They were wonderful! Also thank you for always having Robyn M. service our elevator. He is a true blessing!

- Administrative Assistant, Saints Peter and Paul School

He was there in less than an hour after she placed the call. He always does an amazing job. He knows exactly what's wrong with the elevator all the time, he's great at what he does. He's pleasant, delightful, and so kind towards her parents. He's a real God-send.

- Review about Scott F. (service technician)

I am truly impressed with the timely response of my service call yesterday. I was impressed with Mike’s followup and believe he was truly knowledgeable and is a valuable asset. I look forward to working with your company in the future.

- Dr. Anthony from Josephs House Assisted Living

Just wanted to take a second and thank you and everyone at Kencor who was involved in this last repair issue with our elevator. I really appreciate the rapid response and the quality service! I wish all of my vendors operated this way!

- Greg Director of Operations
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