Elevators 101

By Kencor Elevator | December 8, 2016

Do you have an elevator in your building? Ever need to make a service call and have uncertainties of how to explain the problem or what are the common terms of your elevator? Well you’re in luck! We have listed a few common terms related to your elevator so in the event you need some guidance for explanations if your elevator is down or you want to impress your coworkers, you’ll just need a few simple choice words! We also wanted to include some diagrams of your elevator, which may be helpful when explaining or conversing any problems with your technician.

Elevators are very complex, so being as specific as possible and pointing out where noises are coming from or explaining thoroughly will help our technicians solve problems quickly and assure your elevator is not inoperable for longer than necessary.

Some Key Tips:

Never shut off an elevator completely unless it is deemed completely dangerous. Leaving it on will allow technicians to assess the state it is currently in and unfortunately if it is reset or turned off, the problem may only temporarily be fixed and it will be harder to address the issues it is experiencing.
Call your elevator company immediately if an elevator is performing below normal standards.
Be specific in your diagnostic to the service and dispatch team during your call, and if necessary, to the technician upon arrival.
If you are uncertain if a service call will be covered under your contract, you can always call the office and we will check for you.
If you are missing any elevator keys, be sure to put in a material request to our office and we will get some out to you as soon as possible.
If someone is stuck on the elevator, absolutely call the office, but call the fire department as well if it is an emergency.
Always follow safety protocol and never take an elevator in a building emergency, this will prevent unnecessary entrapments and subsequent service calls.

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